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CyberUP Institute · Cyber Crisis Readiness

Workforce Awareness · Human Readiness

HUMAN READINESS IS OPERATIONAL READINESS.

People are part of your security capability. CyberUP develops awareness, judgement and reporting so that each person can recognise a signal, assess it in context and promptly initiate the appropriate response.

Human Risk

Human risk
depends on context.

People make decisions within real workflows, under pressure and with incomplete information. Readiness develops when cyber-aware behaviour becomes part of the organisation’s everyday work.

Illustration of the relationship between people, technology and organisations.
Technology-led. People-centred. Brochure illustration, not a photograph of our team or clients.

Context

Recognise
what does not fit.

Unusual signals in emails, calls, access attempts, requests, procedures and working relationships.

Judgement

Assess
before acting.

Identity, urgency and the potential consequences of an apparently routine action.

Reporting

Give a concern
useful context.

Clear reports for the people who need to assess them and activate the appropriate response.

Social Engineering

The critical moment comes
before the click.

Pressure, trust, urgency and context. Preparation develops judgement: recognise the situation, slow the decision when needed and use the designated channels.

Simulated request
“I need you to approve this request immediately.”

The content sounds plausible. The urgency is high. The channel is unusual.

PressureAuthorityTrust

One request.
Several factors to assess.

The same situation can arise by email, phone or through an apparently credible contact. Phishing, vishing and impersonation are addressed in the context of roles and processes.

Pressure, identity and channel need to be assessed together. Behaviour is practised in line with the organisation’s procedures.

Assessing the request

Pressure

Urgency

What to observe
The request pushes for immediate action, leaving little room for verification.
Behaviour to practise
Pause long enough to assess the context and consequences.

Trust

Identity

What to observe
The message invokes authority or an existing relationship to make the request seem plausible.
Behaviour to practise
Verify the identity and check that the request is consistent with the role and procedures.

Operational context

Channel

What to observe
The channel is unusual for the expected process or contact.
Behaviour to practise
Use the organisation’s designated verification or reporting channel.

Situational Awareness

An individual observation can become operational intelligence.

Clear reporting and responsibilities help the workforce contribute to organisational visibility. The priority is getting useful information to the function that needs to assess it.

Complementary responsibilities

Staff
Observe and report.

Recognise an anomaly and share the necessary context through the designated channel.

Security / SOC
Assess and correlate.

Analyse the signal alongside available information to understand the situation.

Operations and response functions
Act within their remit.

Coordinate relevant actions according to the organisation’s procedures and responsibilities.

Reporting does not transfer responsibility for technical investigation or incident management to staff.

Cyber Culture

Readiness across the workforce.
A shared approach to security.

A mature cyber culture aligns individual decisions with organisational priorities. People understand what to watch for, how to act and when to involve the response functions.

Awareness
Recognise anomalies and departures from the expected context.
Judgement
Assess risk, identity and consequences before acting.
Responsibility
Report clearly, with enough operational context.
Culture
Turn experience and debrief findings into shared learning.

Awareness, judgement, responsibility and culture reinforce one another in everyday work.

Experiential Awareness

From awareness
to behaviour.

CyberUP combines knowledge, realistic scenarios, everyday decisions and debriefs. The pathway is tailored to the organisation’s roles, processes and reporting channels.

  1. Learn

    Understand your role.

    Knowledge, risk awareness and reporting channels establish the foundation.

    FocusContext and responsibilities.
  2. Exercise

    Practise judgement.

    Guided scenarios let participants assess requests and signals in workplace situations.

    FocusDecisions in context.
  3. Simulate

    Observe decisions under pressure.

    Credible simulated situations test awareness, behaviour and reporting.

    FocusObservable behaviour.
  4. Prove

    Review the response.

    The debrief connects decisions and observed consequences to improvement priorities.

    FocusEvidence from the exercise.

Reinforcement and further exercises allow behaviour to be checked over time. The evidence remains specific to the conditions tested.

Workforce Readiness

Strengthen the readiness
of your workforce.

We build human readiness pathways around your roles, processes, scenarios and reporting channels, turning awareness, judgement and behaviour into practical organisational capability.

An organisational capability

Prepared people.
Clear responsibilities.

Assessment, scenarios, social engineering, reporting and debriefs tailored to your operating context.

HR · Security · Risk · Compliance · Communications

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